Patient Resource Tech

About Connect to Work AZ:

Connect to Work AZ supports the unemployed and underemployed Arizonans by connecting them to quality jobs through our partnership with Skills for America’s Future (Skills).

Across Arizona, people look for jobs and employers seek qualified talent. Often, they struggle to connect. But those connections are made when they use Connect to Work AZ, powered by Skills, a jobs-first program through the Greater Phoenix Chamber Foundation. Now even more of our Arizona neighbors can get the connections and support they need to secure quality jobs.

By focusing on Arizona’s ready-to-work talent, this program will connect the job seeker with local companies that are eager to hire. This inclusive hiring approach has been proven to be both efficient and effective at getting more unemployed and underemployed people into jobs.

About Dignity Health:

From one hospital in 1854 to forty-one hospitals today, plus many more neighborhood clinics and care centers, Dignity Health has always remained focused on the compassionate care it brings to its communities.

Values:

• Compassion
  • Care with listening, empathy, and love
  • Accompany and comfort those in need of healing.
• Inclusion
  • Celebrate each person’s gifts and voice.
  • Respect the dignity of all.
• Integrity
  • Inspire trust through honesty.
  • Demonstrate courage in the face of iniquity.
• Excellence
  • Serve with fullest passion, creativity, and stewardship.
  • Exceed expectations of other and ourselves
• Collaboration
  • Commit to the power of working together.
  • Build and nurture meaningful relationships.

Job Description:

The Patient Resource Tech has a range of responsibilities that support patient care and hospital operations.

When working as a Patient Sitter, the staff member provides round-the-clock coverage and keeps a close eye on the patient for any issues they might be experiencing. Their main priority is to ensure the patient’s safety while they are in specific areas of the hospital.

When working as a Transportation Aide, the staff member assists in moving patients, equipment, and supplies within the hospital. They also fill out necessary forms to track transportation tasks and help the department restock supplies and set up for the day.

When working as a Hospital Entry Screener, the staff member’s role involves greeting and screening individuals who enter the facility, such as patients, visitors, and employees. The screening process determines if they meet the requirements for entry into the facility, following guidelines from the Center for Disease Control (CDC) and the hospital’s policies.

Qualifications:

• High School diploma/GED is required.
• BCLS (Basic Cardiac Life Support) from the American Heart Association (AHA) is required.
• Ability to read, write, and speak English with clarity and comprehension.
• Competent in technical procedures including but not limited to obtaining, recording and reporting vital signs with accuracy.

Responsibilities:

Patient Sitter

• Removes all personal items.
• Places patient in red gown.
• Adheres to Sitter Guidelines and Standards of Care for patient care populations served.
• Reports all behavior changes to nurse.
• Documents on Sitter Observation check list.
• Does not give advice to patients regarding care.
• Always maintain patient confidentiality.
• Responds to patient needs and requests.
• Report all information shared by patient to nurse.
• Remains in patient room unless relieved by another sitter.

Transportation Aide

• Responds to all calls/assignments in a timely manner.
• Assists nursing staff as needed in transfer of patient form cart, wheelchair, or gurney to and from bed and to room.
• Restocks supplies as directed.
• Cleans bays as requested.
• Locates wheelchairs, IV poles and gurneys to ensure availability of transportation equipment.
• Cleaning of equipment using proper cleaning chemicals and cleaning techniques.
• Cleans wheelchairs, IV poles, carts and gurneys in between assigned tasks.

Hospital Entry Screener

• Follows CDC Guidelines and hospital screening process, including but not limited to taking body temperatures via use of thermal or other thermometer, asking pre-identified questions, and following pre-determined algorithm.
• Determines whether an individual is suitable for entry into the facility.
• Completes and maintains legible, timely and accurate documentation, including but not limited to employee medical information.
• Ensure patient privacy and employee confidentiality are always observed.
• Ensures a safe hospital environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel.
• Demonstrates proper judgement in decision-making and determining when situations need to be escalated to security, nursing, or Employee Health/Human Resources.